Accounts and Desktop Support

The account fee covers maintenance and troubleshooting of the user’s UCSD AD & Exchange account and their SDSC UNIX account. Services provided include account creation, password resets, mailbox creation, quota increases, e-mail client setup, access troubleshooting, or troubleshooting of e-mail issues.

The desktop fee covers support and troubleshooting for the user’s computer system, typically one desktop or laptop. This can include (but is not necessarily limited to) assistance in procurement of computer equipment (system, monitor, peripherals), setup of system, including OS installation and installation of supported software stack, OS and software management when appropriate and/or desired, assistance in accessing SDSC cyber resources (file shares, printers, calendars, conference rooms, etc), troubleshoot software and hardware issues on user’s desktop or laptop, and perform hardware and software upgrades on user’s desktop or laptop.

Account fee=15.59 per FTE per month

Desktop fee=124.87 per FTE per month